You are not hiring a faceless service. You are getting named people with real New Zealand insurance and mortgage experience, working New Zealand hours alongside you. Here is who we are.
Ellice Hansell, Founder
Ellice started in the insurance industry in August 2015 as an employee, and founded Your Personal Assistant Ltd from that experience in 2017. She still supports financial advisers directly, with a strong command of adviser CRM systems, insurer adviser portals and quoting platforms.
Her role has grown into training and organising the team, and she stays in regular contact with every client so nothing drifts. If you work with us, you will know Ellice.
Tua Hansell, Virtual Assistant, Insurance
Part of the team since 2020, Tua is known for her willingness to go the extra mile for everyone. She has been a valuable support to multiple insurance brokers, handling recording and documentation, managing the phones, and appointment scheduling, with an impressive grasp of the insurer portals and processes advisers rely on.
When you have Tua on your team, she becomes the friendly face and welcoming voice for your client base, which is exactly what you want when someone rings about a claim.
Vienna Diedrichs, Virtual Assistant, Insurance
Vienna brings valuable experience and a proactive approach. Having worked with us for several years, she has developed a strong understanding of our operations and what our clients need.
Before joining us she gained professional experience at Aon, where she built her insurance industry knowledge. Known for how quickly she learns, Vienna adapts to new systems and keeps our processes running smoothly.
Shaye Dudson, Virtual Assistant, Insurance
Shaye brings over a decade of client facing and administrative support experience, with strong domestic insurance background. She learns new systems quickly and keeps work flowing accurately and efficiently.
Her background includes preparing renewal and endorsement documentation, supporting brokers with day to day tasks, managing client enquiries, and staying up to date with insurer processes. She is known for her warm communication style, and her attention to detail.
Rebecca Batistich, Virtual Assistant, Mortgages
Rebecca is an experienced mortgage admin specialist, with strong skills in loan writing, packaging applications, lender follow ups, CRM management and bank processes.
She works independently and keeps files moving without needing direction, and she fits into your existing workflow rather than asking you to change it. With experience across lender portals, CRM systems and remote admin tools, she provides support that feels like having an in-house team member.
Why the team matters more than any one person
The risk with hiring a single virtual assistant is obvious once you have lived it. They get sick, they take leave, they eventually move on, and you are back doing your own admin with no notice and no handover.
Because we are a team, your processes are documented as we go and they live with us rather than with one individual. You get one consistent point of contact day to day, and a trained team member steps in when they need to. Your work keeps moving either way.
We also cover both sides of the industry. Our insurance team handles underwriting follow ups, renewals and client servicing, while our mortgage support covers loan writing, packaging and lender follow ups. If your business does both, you do not need two providers.
Rather than take our word for it, here is Tua talking about how she supports insurance brokers day to day, and what it looks like when she becomes the voice your clients recognise.
Come and meet us
Fifteen minutes on a call and you will know whether this works for you. No pitch, no obligation.
See how we support mortgage advisers and insurance brokers and risk advisers.